Human Resources Specialist
A4Advent · Jun 2020–Jun 2022
Supported employees and managers through bilingual communication, onboarding, employee-relations documentation, training materials, recordkeeping, and administrative projects.
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01Professional profile
Research-informed insight.
People-centered execution.
Applied Psychology · Human Resources · Research & Operations
Margarita Rapozo combines graduate training in applied psychology with experience in human resources, healthcare, customer service, property operations, and bilingual communication. Her academic and independent projects demonstrate research design, evidence synthesis, statistical interpretation, program development, and reliable execution.
Research & analysisHuman resources supportOperations & coordinationEnglish-Spanish
02Professional experience
Experience across HR, service, healthcare, and operations.
Across these roles, Margarita developed a consistent professional foundation: clear communication, careful handling of sensitive information, accurate records, practical problem-solving, and dependable follow-through.
Customer Service Representative
TSYS · Jan 2006–Dec 2007
Handled customer questions, account concerns, and issue resolution in a structured service environment requiring accuracy, patience, and clear communication.
Certified Nursing Assistant
Lewis County General Hospital · Sep 2012–Oct 2013
Provided direct patient care, maintained documentation, communicated observations to nursing staff, and handled sensitive information.
Property Manager
Jomar Rental · Jan 2007–Dec 2011
Coordinated tenant communication, records, scheduling, follow-up, and day-to-day property matters across multiple priorities.
03Selected work
Research, communication, and applied project work.
This selection highlights Margarita's academic and self-directed work in research, bilingual communication, learning design, and business coordination.
01Academic research
Prayer importance and perceived stress
Designed and completed an original correlational psychology study with 30 adult participants and reported the analysis in APA style.
SPSS · N = 30 · r = −.380 · p = .039Data organizationStatistical interpretationAPA reporting
02Independent evidence review
Post-paralytic facial synkinesis review
Synthesized 28 scientific sources across clinical and psychological perspectives, separated established findings from hypotheses, and identified questions for future research.
28 sources · 2 evidence lenses · 1 focused gapLiterature reviewSource evaluationGap mapping
View related work↗03Bilingual public education
When AI feels like a friend
Created an English-Spanish evidence-based article on AI companionship, loneliness, adolescents, ethics, and responsible use for a public audience.
Complete English-Spanish adaptation · Evidence-informed public writingTranslation & localizationContent qualityEthical framing
View related work↗04Learning & program development
Work in progressSAPIOVANT skills-to-career platform
Developing the structure of a bilingual skills-to-career platform, including course architecture, competency alignment, assessments, learner resources, and applied-work simulation planning.
Program planning · Course systems · Bilingual learner experienceInstructional structureQuality assuranceWorkflow planning
05Business operations
Amarise Beauty product launch
Coordinated brand presentation, product listings, inventory and shipping decisions, packaging details, and customer-facing content for an e-commerce product launch.
Shopify · Amazon · Product content · Inventory coordinationProject coordinationE-commerce operationsBrand consistency
04Education
Academic foundation
Ph.D. in Psychology
Liberty University
In progress · General PsychologyM.A. in Applied Psychology
Liberty University
Research methods · SPSS · GPA 3.50B.S. in Management — Human Resource Management
American Public University System
Cum Laude · GPA 3.6605Professional toolkit
Transferable strengths
Bilingual English–Spanish communicationResearch and evidence synthesisSPSS and statistical interpretationAPA and professional writingHuman resources documentationClient and employee supportOperations and workflow coordinationTranslation, localization, and quality reviewSensitive-information handlingAI-assisted content and program development
Academic recognition: Cum Laude · Delta Mu Delta · SCLA · NSLS
06Contact
Professional inquiries and supporting materials.
Employers and professional collaborators may contact Margarita directly to request a current résumé, additional work samples, or further information.